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Email CODECS.COM with questions about codecs, downloads or the site. Most emails get a reply within 48 hours, often sooner. Tips for a faster answer inside.

Questions about codecs, downloads or the site? We are happy to help.

Email us at the address below and a real person will read it and reply.

Most emails get an answer within 48 hours, often much sooner.

Before you write: your answer may already be in our FAQ, which covers downloads, codec errors and playback problems.

Email us

Questions and support ask (at) codecs.com
Backup address, if your email bounces codecs.com (at) gmail.com

We reply to most emails within 48 hours. We never share your address or add it to a mailing list.

Get a faster answer

The more we know, the quicker we can help. Please include:

  • The software name and version, or a link to its page on CODECS.COM.
  • Your system, for example Windows 11 64-bit or Android 14.
  • The exact error message, copied or written word for word.
  • What you already tried, so we do not suggest it again.

Helpful pages

FAQQuick answers to common questions GuidesStep-by-step fixes and how-tos Codec FinderSee which codecs a file needs RSS feedsGet new releases automatically

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